Implementation & Project Specialist - AI Solutions
Full Time • Fully Remote - US
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Free uniforms
- Wellness resources
Job Title: Implementation & Project Specialist – AI Solutions
Location: Remote, 10% Travel
Department: IT, Security & Compliance
Reports To: CIO
Employment Type: Full-time
Job Position Description:
We are seeking a dynamic and detail-oriented Implementation & Project Specialist to lead the successful deployment of AI-powered platforms and solutions across the business and supporting the franchisee network. The role will be responsible for managing the end-to-end implementation lifecycle—from requirements gathering and stakeholder alignment to post-launch support—ensuring that AI projects deliver business value, stay on schedule, and meet external and internal expectations.
This role bridges technical AI capabilities and real-world operational needs, making it ideal for someone who thrives at the intersection of technology, project management, and customer success.
Key Responsibilities:
Project Implementation:
- Plan, coordinate, and manage the implementation of AI-based products or features across the business to support the needs of corporate and franchise environments.
- Serve as the primary point of contact for stakeholders during the project lifecycle.
Stakeholder Management:
- Collaborate with internal teams (Business Development, Franchisee Operations, Compliance and others) and external clients to align on scope, timelines, and deliverables.
- Facilitate requirements gathering sessions and ensure solutions meet end-user needs.
Technical Coordination:
- Understand core AI concepts (e.g., machine learning, NLP, computer vision) to effectively communicate between technical and non-technical stakeholders.
- Coordinate data integrations, API configurations, and other technical onboarding requirements with clients or third parties.
Training & Enablement:
- Support user onboarding and training efforts to maximize adoption and impact of AI solutions.
- Create and maintain documentation, SOPs, and knowledge base materials.
Monitoring & Optimization:
- Monitor project performance post-implementation; identify opportunities for optimization, user feedback collection, and enhancement planning.
Compliance & Risk:
- Ensure implementation activities adhere to data privacy, security, and compliance standards.
Required Qualifications:
- 5+ years of experience in software implementation, technical project management, or product deployment, preferably with AI/ML or SaaS products.
- Familiarity with AI/ML concepts and common platforms (e.g., OpenAI, Azure AI, AWS SageMaker, Google Vertex AI).
- Strong understanding of APIs, data pipelines, and integration best practices.
- Excellent verbal and written communication skills, including experience presenting to both technical and executive audiences.
- Strong organizational and time-management skills with a proven track record of managing multiple projects simultaneously.
- Experience with project management tools (e.g., Jira, Asana, Monday.com) and collaboration tools (e.g., Confluence, Miro, Slack).
Preferred Qualifications:
- Experience working with AI-powered enterprise platforms (e.g., chatbots, recommendation engines, document automation) in the restoration market.
- Certification in project management (e.g., PMP, Agile/Scrum Master) or implementation methodologies a plus.
- Familiarity with data privacy and compliance requirements (e.g., GDPR, HIPAA, SOC 2, ISO 27001).
- Ability to interpret performance metrics and dashboards from AI/ML systems.
Success Measures (First 6–12 Months):
- Successfully deliver 2–3 AI platform implementations on time and within scope.
- Define key metrics for successful delivery and ensure that these are met.
- Build repeatable playbooks and documentation for future AI rollouts.
- Drive strong cross-functional alignment between engineering, data science, and customer-facing teams.
Why Join Us?
- Be at the forefront of deploying AI to solve real-world problems in restoration.
- Work in an environment that embraces innovative teams and cutting-edge technologies.
- Shape the way AI solutions are delivered, adopted, and scaled across the whole franchise network, and corporate operations.
- Be with a company that asks you, what your opinion is, and what the future holds.
This is a remote position.
Compensation: $70,000.00 - $90,000.00 per year
“We Build Careers” - Steve White, President and COO
With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU!
Apply today and join our Winning TEAM.
“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
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