Job Title: Full-Time Office Support Staff

Location: PuroClean Managed Services, Williston, VT
Hours: Full-Time, Monday – Friday, 8:30 AM – 4:30 PM (some flexibility with hours)
Compensation: Competitive salary, commensurate with experience

About Us:
PuroClean Managed Services is a leader in property damage restoration, specializing in water, fire, and mold mitigation. We are dedicated to providing exceptional service to our clients during challenging times. We are seeking a proactive and detail-oriented Office Support Staff member to join our team, offering full-time support in multiple areas, including customer service, social media management, and marketing assistance.

Job Summary:
The ideal candidate will be responsible for handling incoming calls, triaging customer needs, providing administrative support, and assisting with digital marketing efforts such as social media management and search engine optimization (SEO). This role is perfect for a candidate who is organized, tech-savvy, and looking to contribute to a growing company.

Key Responsibilities:

Answer and manage incoming calls, providing excellent customer service and directing inquiries to the appropriate team members
Gather essential details from customers to assist in scheduling services and provide information about our offerings
Maintain and update customer records in the company’s CRM system
Manage and update company social media accounts (Facebook, Instagram, LinkedIn, etc.) with engaging content
Assist in SEO efforts, including optimizing website content, tracking performance, and implementing strategies to improve online visibility
Support marketing initiatives, such as email campaigns, blog writing, and content creation
Monitor and respond to online reviews and engage with the online community
Provide general office administrative support, including managing emails, scheduling appointments, and data entry
Assist the operations and sales teams with other tasks as needed to support business growth

Qualifications:

Experience in customer service, administrative support, and office management
Familiarity with social media platforms and content creation for business purposes
Basic understanding of SEO principles and experience with tools such as Google Analytics or similar platforms
Strong communication skills, both written and verbal
Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment
Proficiency with office software (e.g., Microsoft Office, Google Suite) and CRM systems
Positive attitude, attention to detail, and a strong work ethic
Ability to work independently as well as part of a team

Preferred Qualifications:

Experience with digital marketing tools and strategies (social media management, SEO, etc.)
Familiarity with restoration or service-based industries is a plus

Benefits:

Competitive salary and benefits package
Opportunities for growth and professional development
Friendly and collaborative work environment

Compensation: $20.00 - $24.00 per hour

“We Build Careers” - Steve White, President and COO

PuroClean in Vermont is a tight group of individuals that work as a team. We support each other and look to provide the best possible services to out community members when there is an unfortunate event of a Fire or Water event in there home or business.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our TEAM.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

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