Lead Technician Job Description

Position Title: Lead Technician
Reports To: General Manager

Job Overview

The Lead Technician is responsible for managing disaster response and crisis management activities related to water mitigation, fire restoration, mold remediation, and biohazard cleanup. This role works directly with customers to explain the restoration process, assess the scope of work, and lead technicians on job sites. The Lead Technician also supervises, develops, and mentors team members to ensure high-quality service and operational excellence.

Qualifications

Candidates should meet one of the following experience and certification requirements:

Minimum of 2 years of field experience, and
IICRC Water Restoration Technician (WRT) Certification required, and one of the following:
- IICRC Fire and Smoke Restoration Technician (FSRT), or
- IICRC Applied Structural Drying (ASD)

Essential Job Functions

The Lead Technician is responsible for:

Communicating the restoration process clearly to customers
Providing daily updates to insurance partners and centers of influence
Assessing job severity and evaluating the extent of damages
Understanding and promoting the company’s operational systems, including:
- Company CRM
- Xactimate
- Mitigate
Training new employees on technician responsibilities and company procedures
Maintaining a professional appearance and positive attitude at all times
Wearing the company-provided uniform as required
Fostering a strong team culture among field operations staff and across the organization

Specific Responsibilities

The Lead Technician is responsible for:

Following all OSHA regulations and company safety procedures and standards
Understanding and adhering to restoration procedures, including:
- Water damage restoration procedures
- Mold remediation equipment and procedures
- Fire and smoke cleaning tools and procedures
- Carpet cleaning equipment and procedures
Demonstrating a positive, team-oriented, can-do attitude at all times
Completing all necessary paperwork accurately and on time while delivering excellent customer service
Maintaining all equipment and vehicles in a clean, safe, and serviceable condition
Remaining available for emergency response work 24 hours a day, 7 days a week, as needed

Physical Requirements

Candidates must be able to:

Possess a valid driver’s license and safely operate company vehicles
Lift and carry equipment weighing up to 50 pounds
Work for extended periods in both large and confined spaces
Wear appropriate respirator equipment for extended periods
Pass a respirator fit test and medical evaluation

Compensation: $25.00 - $28.00 per hour

“We Build Careers” - Steve White, President and COO

With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our Winning TEAM.

“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

Apply here.

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