Office Coordinator/Manager
Full Time • San Rafael
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Training & development
Office Coordinator/Manager
Perks:
- Online Mobile Courses
- Flexible Scheduling
- Paid Training for Career Advancement
- Opportunity to Help People in Times of Need
- Aggressive Competitive Wages
Company and Culture:
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description:
With a ‘One Team’ mentality, manage the office to perform all accounting and administrative activities. Manage all aspects of customer and job management. Implement and adhere to accounting guidelines and reporting requirements. Ensure all job files are properly audited and contain all required documentation. Develop and implement an annual office administration plan and budget to improve productivity. Serve as the in-house expert on utilizing QuickBooks Online®, Microsoft® Office, PuroLogic, and other software. Manage and improve customer satisfaction, including the resolution of customer complaints and scheduling of all jobs. Manage the efficient operation and appropriate support of all business functions. Ensure proper accounting procedures are followed. All reporting is accurate and timely. Ensure customer files contain proper documentation. All customer complaints are resolved quickly to the satisfaction of the customer. A PuroClean Office Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Responsibilities:
- Managing Customer and client satisfaction and representing and improving brand operations
- Being proactive in resolution of customer issues, concerns and complaints
- Managing documentation related to jobs, compliance, scheduling, and delegation of responsibilities
- Maintaining employee documentation, new hire orientations, and managing invoices, petty cash and duties related to office administration
- Continue professional development of PuroClean® specific skills and expertise: office procedures and processes
- Safety and risk management, following and maintaining guidelines for all field staff and office personnel
Qualifications:
- Focus on personal development, team building, and leadership skills is essential
- Attention to detail, aptitude for multitasking and calm under pressure
- Ensure clear communication with entire staff, ability to manage relationships.
- Aptitude with record keeping, easily accessing information, and communicating ‘the message’
- Awareness and respect for safety, using care are caution with teammates and customers
- Strength with multitasking and handling deadlines, organizational and leadership skills
- Ability to learn quickly and flexible with change and professional challenges
- Valid driver’s license and High School diploma/GED
- IICRC certifications or previous mitigation experience helpful
- No previous Xactimate or Symbility experience needed but helpful
- Willingness for continued learning and growth
- Attention to details in organization, cleanliness and care for facility, assets and equipment
- Comfortable sitting for prolonged periods of time
Compensation: $47,000.00 - $70,000.00 per year
“We Build Careers” - Steve White, President and COO
With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU!
Apply today and join our Winning TEAM.
“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
(if you already have a resume on Indeed)
Or apply here.
Online Mobile Courses
Flexible Scheduling
Aggressive Competitive Wages
Paid Training for Career Advancement
Opportunity to Help People in Times of Need