GENERAL INFORMATION

Area: PuroClean Northwest, Lynnwood – Seattle – Tacoma

Status: Full Time, Commission-Based

Compensation: Base salary plus commission based on monthly company revenue performance, plus benefits

Reports To: President/CAO
Collaborates With: Project Coordinator, Production Manager, Estimator, Management Team

POSITION SUMMARY: This is a specialized sales and follow-up role focused on converting leads and estimates into closed jobs. The Sales Development Representative plays a key part in ensuring that qualified prospects become satisfied customers. This role requires strong sales instincts, professional communication, a high level of organization, and dedicated follow-through. While this position does not manage other employees, it carries high accountability for timely and effective customer engagement. The ideal candidate is familiar with the restoration industry, understands the nuances of property owner concerns, and is motivated by results-based commission income. This role will work closely with the Estimator and Project Coordinator to review and send estimates, ensure that each proposal aligns with customer needs, and then follow up through multiple channels to close the deal. The Sales Development Representative will also work with adjusters and referral partners to generate additional business and maintain strong relationships. Local availability is required, as occasional in-person meetings with clients (e.g., property managers) will be expected.

POSITION FUNCTIONS AND RESPONSIBILITIES

· Collaborative Sales Execution

o Collaborate with management to develop and implement sales strategies aligning with company goals

o Contribute to the creation of sales plans, outreach initiatives, and target pipelines based on market trends and company capacity

o Analyze sales performance data regularly to identify trends, evaluate effectiveness of current strategies, and recommend improvement

o Coordinate with the Project Coordinator to align sales follow-up with scheduling capacity

o Communicate frequently with the Production Manager regarding job readiness and handoffs

o Participate in weekly sales meetings and assist in forecasting job volume and closing timelines

· Industry Networking and Outreach

o Attend and actively participate in local professional associations such as BNI, BOMA, PSAA, etc

o Represent PuroClean Northwest at local industry events, marketing functions, and community activities (e.g., golf tournaments, expos)

o Identify and cultivate relationships with individuals involved in the active claims process to generate leads and referral opportunities; build and maintain rapport with key industry contacts including property managers, insurance adjusters, contractors, contents vendors, etc

o Travel may be required periodically for training, franchisor events, etc

· Review and Deliver Estimates

o Review completed estimates for clarity and completeness prior to delivery

o Request or make minor revisions in coordination with the estimator

o Send estimates to customers with professional and informative messaging

Customer Follow-up and Sales Conversion
Contact leads and potential customers after estimate delivery to confirm receipt and clarify details
- Follow up by phone, email, or text to address questions and secure approval
- Understand and communicate the scope of work clearly and persuasively
- Maintain accurate notes and follow-up logs
· Lead Qualification and Relationship Management

o Engage in early-stage customer interactions to better understand their goals and expectations

o Follow up with referral partners and insurance adjusters to encourage new job opportunities

o Track and document interactions with lead sources for reporting purposes
Technology and Systems
- Use CRM systems and proprietary platforms to track leads, notes, and progress
- Ensure all customer interactions and documents are accurately recorded in company systems
- Manage and analyze sales data to identify areas of opportunity or improvement
QUALIFICATIONS

Education and/or Experience:

· College degree or military service preferred

· 5 years industry experience preferred

· Proven experience in sales or customer engagement, preferably in restoration, construction, or home services

· Technological competency is critical, including CRM systems, email, PDF editing, and calendar management

· Familiarity with industry estimating software such as Xactimate or Symbility/MobileClaims is a plus

· Experience with industry platforms such as DASH (PuroLogic) is preferred

Flexible work from home options available.

“We Build Careers” - Steve White, President and COO

With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our Winning TEAM.

“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

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