Project/Production Manager:

 Key Responsibilities as our Water Restoration Project/Production Manager:
• Oversee, mentor, and monitor technicians performing dry-out procedures and mold remediation.
• Front line and first responder for our company.
• Inspect new leads, present solutions to the customer, have work authorizations signed to begin mitigation/remediation work.
• Obtain/create daily reports from technicians that document equipment used and work performed.
• Learn to use Xactimate software to create billing for work performed
• Work closely with Operations Manager to ensure proper schedule flow & timely job completion.
• Through working with the Mitigation Manager, learn to use use Xactimate software to create billing for work performed.
• Effectively communicate with technicians, colleagues, and customers.
• Ensure projects are completed in established time frame and in accordance with IICRC guidelines.

Job Qualifications / Skills:
• Able to use hand tools and electric tools safely and effectively.
• Adept at running mitigation and remediation jobs from start to finish with all appropriate documents signed.
• Ability to setup and use proper containment and PPE to ensure safety for client and technicians.
• Must possess strong problems solving skills.
• Demonstrates integrity and honesty at all times.
• Must participate as a team player and share “best practices”.
• Communicates with customers and colleagues in a professional manner.
• Able to use CRM software (DASH) for job records.
• Ability to work in a fast-paced environment with a high volume of communication on a consistent basis and handle customers in a professional manner.
• Willing to be coached - Accepts and applies corrective instruction quickly.
• Assertive – Facilitates the sales process in a determined but friendly way.
• Must possess a valid Michigan State Driver’s License.
• Other duties as required by position.

Experience / Physical Requirements:
• IICRC Certifications preferred
• 3 Years Experience as Mitigation Supervisor or Mitigation/Remediation Field Supervisor
• Basic general construction experience desired
• Ability to perform each task wearing all required PPE equipment.

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, manage production crews and job assignments as assigned while following PuroClean® production guidelines. Assign and coordinate jobs with the production crew, keeping the General/Operations Manager and Owner updated on all aspects of production. Supervise scheduling, coordination requirements for the job, completing job files and monitoring jobs from start to completion. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Production Managers take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

• Managing Customer Satisfaction and representing the brand
• Effectively oversee all aspects of the production processes and customers’ needs
• Identifying areas for improvement and managing relationships with centers of influence
• Managing production, pricing schedules, estimate details & coordinating with GM/Owner
• Leaving job sites with an orderly appearance and follow uniform and policy guidelines
• Communicating and managing customer concerns with GM/Owner effectively
• Maintaining cleanliness of products and equipment to the highest standard
• Ensure clear communication with office staff, immediate supervisor and fellow technicians

Qualifications:

• Experience in equipment, asset and financial management
• Understanding of safety guidelines and ability to manage them on site and while traveling
• Aptitude with record keeping, recording information and communicating ‘the message’
• Ability to identify areas of opportunity among teammates, coaching for growth
• Strength in team building and establishing lasting relationships with clients and teammates

Benefits:

• Learn and develop new professional skills in a fast-paced environment
• Serve your community in their time of need. ‘Servant Based Leadership’
• Be a part of a winning team with the ‘One Team’ mentality. We serve together
• Competitive pay, benefits and flexible hours
• Additional benefits and perks based on performance and employers’ policies